Lapture Docs/policies/privacy-policy

Privacy Policy

03-06-2025

    Lapture Privacy Policy

    Last updated: 3 June 2025

    1. Who We Are

    Lapture is a trading name of LS Channel (UK) Ltd, a company registered in the United Kingdom. We provide software-as-a-service (SaaS) tools to digital creators, entrepreneurs, and small businesses, including storefronts, chat, file management, forms, marketing, and authentication services. We act as a Data Controller when processing your personal data through our platform. If you have any questions, please contact us at [email protected].

    2. What Data We Collect

    When you use Lapture services, we may collect:

    • Account Data: Name, email address, password, social login tokens (e.g. Google, Facebook)
    • Contact Data: Communication preferences, messages sent through our platform
    • Transactional Data: Payments (via Stripe or PayPal), order history
    • Content Data: Files uploaded (e.g. via Filecase), form submissions, chat messages
    • Device & Usage Data: IP address, device ID, browser type, operating system
    • Cookies & Analytics: See Section 7

    Some of this data is collected automatically; other information is submitted by you when you register, post content, or contact support.

    3. How We Use Your Data

    We use your personal data to:

    • Provide and maintain the Services
    • Create and manage your account
    • Process transactions and deliver content
    • Send service updates and security alerts
    • Send marketing communications (you can opt out at any time)
    • Analyse usage to improve performance and usability
    • Comply with legal obligations (e.g. financial recordkeeping)

    We process personal data under the following legal bases:

    • Contract: To deliver the services you've signed up for
    • Consent: For marketing, analytics, and non-essential cookies
    • Legal Obligation: For tax and accounting compliance
    • Legitimate Interests: To prevent fraud, improve security, and enhance user experience

    5. Who We Share It With

    We may share data with:

    • Payment processors (e.g. Stripe, PayPal)
    • Cloud infrastructure providers (e.g. Microsoft Azure, Redis)
    • Analytics and marketing providers (e.g. Google Analytics)
    • Email service providers
    • Customer support and operations tools

    We do not sell your data to third parties. Where we rely on third parties to process data on our behalf, we ensure appropriate contracts are in place.

    6. International Data Transfers

    Lapture is hosted on international cloud infrastructure and may transfer personal data outside the UK or EU (e.g. to the United States). Where this occurs, we will implement appropriate safeguards including Standard Contractual Clauses (SCCs).

    7. Cookies and Tracking

    We use cookies and similar technologies to:

    • Enable essential platform features (authentication, session management)
    • Measure usage and improve our services
    • Personalise content and user experience
    • Track marketing campaign effectiveness

    We use a cookie banner to obtain user consent for non-essential cookies, especially for users in the UK and EU. You may change your preferences via the banner at any time. For more details, see our Cookie Policy.

    8. Data Retention

    We retain personal data:

    • As long as your account is active
    • As needed to comply with legal obligations (e.g. tax records)
    • For a limited time after deletion for backup and fraud-prevention

    You can delete your account or individual content at any time via your dashboard. Some data may remain in logs or archives for legal or technical reasons.

    9. Your Rights

    You have the following rights under the UK and EU GDPR:

    • Access your personal data
    • Request correction or deletion
    • Object to or restrict certain processing
    • Withdraw consent at any time (where applicable)
    • Request data portability
    • Lodge a complaint with a data protection authority

    To exercise these rights, contact us at [email protected]

    10. Children’s Privacy

    We do not knowingly collect data from children under 13. If you are aged 13–16, you must have parental consent to use the Services. While we do not directly market to minors, some of our content may appeal to younger users. If you believe we have collected data from a child without proper consent, please contact us.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. If we make material changes, we will notify users via email or platform notice. The date of the last revision is listed at the top.

    12. Contact

    For questions about this Privacy Policy or to exercise your rights, contact:

    Email: [email protected].